As professional stylists, we certainly understand the need to try on items for the right fit, look and feel, and our purchase and return policies reflect our desire to facilitate pleasurable shopping that ends in your utter satisfaction.
To eliminate all the guesswork, we present our policies in detail and encourage you to review them before you finalize your purchase. If you have any questions, please also feel free to contact us.
Store Hours:
Monday 10:00AM to 7:00PM Eastern Standard Time
Tuesday–Thursday 10:00AM to 8:00PM Eastern Standard Time
Friday and Saturday 10:00AM to 9:00PM Eastern Standard Time
Sunday 10:00AM to 7:00PM Eastern Standard Time
Phone: 1.732.212.9696
Email:
customerservice@rokandlola.com
Fax: 1.732.212.9655
Store Address:
Rok + Lola
58 Broad Street
Red Bank, New Jersey 07701
Returns and exchanges are accepted on FULL PRICED merchandise within 14 days of receipt for items that HAVE NOT BEEN WORN, ALTERED OR WASHED, and with ALL tags attached. Footwear returns and exchanges must include the original shoebox in its original condition and without postal labels.
Please complete the return/exchange portion of your invoice and include it with your package. Returns/exchanges are also accepted at the Rok + Lola boutique located in Red Bank, New Jersey.
PLEASE NOTE: Shipping and handling charges are non-refundable. Please send your returns/exchanges to:
Rok + Lola
58 Broad Street, Red Bank, New Jersey 07701
Phone: 1.732.212.9696
If you received damaged items or merchandise you did not order, please notify us within 3 days of receiving the product eligible for return. Failure to follow this policy requires that we must apply our discretion in accepting or declining the return of damaged merchandise.
Returns on regular SALE merchandise will be accepted if the return is postmarked within 10 days of your receipt of delivery. You will receive a store credit coupon code that may be applied to future orders. Please complete the return/exchange portion of your invoice and include it with your package. Returns/exchanges are also accepted at the Rok + Lola boutique located in Red Bank, New Jersey.
PLEASE NOTE:
Sales on “final sale” items are final and nonrefundable.
Shipping and handling charges are non-refundable.
Please send your returns/exchanges to:
Rok + Lola
58 Broad Street
Red Bank, New Jersey 07701
1.732.212.9696
Discounts and promotions are accepted on in-stock, non-sale merchandise. Neither can be applied to sale or previously ordered merchandise. If a promotional code is applied to an item that is on sale, we will grant the greater discount relative to the original price.
Coupon codes will not be retroactively accepted on orders that have already processed. Only one coupon code may be redeemed per order. Coupons may not apply to all vendors.
Non-participating vendors include J Brand, Retro Sport and Tom Ford Eyewear.
All merchandise is shipped via UPS. Orders over $100.00 will receive FREE ground shipping.
(Free shipping promotions do not include international shipping.)
We ship via UPS. Charges for Ground shipping orders under $100 are FREE. Orders under $100, Next Day, Second Day and Third Day Air are determined by UPS pricing.
Orders placed Monday-Friday before 1 PM EST will begin processing that day, excluding holidays, and will ship within 48 hours pending availability and credit verification.
All orders placed after 1 PM EST will begin processing the next business day, and ship within 48 hours.
Orders placed on Friday after 1 PM EST will begin processing on the following Monday.
Rok + Lola will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if Rok + Lola needs to confirm availability.
Rok + Lola uses UPS for delivery. Therefore, we are unable to deliver to APO/FPO addresses or to P.O. Boxes. We do not offer Saturday delivery.
*DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS, OR HOLIDAYS
For accuracy and your convenience, we encourage you to order online. However, if you would like to place an order over the telephone, please contact Customer Service at 1.732.212.9696.
To help us achieve our goal of providing the highest quality merchandise, we use information gathered from our customers and other visitors to our website. Because we respect your privacy, we have procedures in place to ensure that your personal information is handled in a safe, secure, and responsible manner.
We have posted this privacy policy to let you know what kind of information we collect, how it is handled, with whom it may be shared, what choices you have regarding our use of your information, and how you may access some of the information you provide to us.
As we continue to develop our website and take advantage of advances in technology, our privacy policy may change. Please refer to this page frequently for the most up-to-date information. Changes in these policies will be effective when notice of such changes is posted. Your continued use of the website after any changes are posted will be considered acceptance of those changes.
Each time you shop at www.rokandlola.com, we gather the information we need to complete your transaction. This may include your name, address, telephone number, credit card number, and e-mail address.
From your purchases and your visits to our website, we obtain information concerning the specific merchandise you purchase. In addition, to improve our website, we collect non-personal information about how users navigate through the website. We may share this information with our affiliates or other outside companies.
How we use the information we collect
We use the information we collect for various purposes, including but not limited to, (i) fulfilling your purchases; (ii) providing services such as returns; (iii) sending you our offerings by mail; (iv) informing you of the status of orders you place on the website; (v) identifying the merchandise you prefer, so we can notify you of new or additional merchandise and promotions that might interest you; and (vi) improving our ability to select merchandise to be sold on the website and to provide customer service.
How we handle confidential data
We use Authorize.net, a respected credit card processing company, to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
www.rokandlola.com does not sell, rent, share, or exchange information to any third party other than described in this policy.
Others with whom we share your information
We may provide information about you to companies we engage to help us bring you the merchandise we offer, such as a company that manages our database of customer information or a company that assists us in distributing emails.
Cookies and how we use them
A "cookie" is a tiny element of data that a website can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. We use cookies to identify the pages you click on during your visit to our website. We then use this information to improve our marketing and promotional efforts, to statistically analyze usage of the website, to improve our content and merchandise offerings and to customize the website’s content, layout, and merchandise.
E-mails
We may also use your e-mail address, your mailing address, and/or phone number to contact you regarding administrative notices, new product offerings and communications relevant to your use of the website. We will not send you promotions or announcements unless you give us permission to do so. You can opt out of receiving such communications on the Contact Us page of the website.
Children
We have no way of distinguishing the age of individuals who access www.rokandlola.com, and so we enforce the same policies for individuals of all ages. If a child has provided us with personally identifying information without parental or guardian consent, the parent or guardian should contact us to remove the information from our database and opt out of promotional opportunities.
Links to other websites
As a convenience to you, Rok+Lola may provide, on this website, hyperlinks to websites operated by third party entities. If you decide to visit any linked website, you do so at your own risk, and it is your responsibility to take all protective measures to guard against viruses or other destructive elements. Rok+Lola makes no warranty or representation regarding, and does not endorse, any linked websites or the information appearing thereon or any of the products or services described thereon. Links do not imply that Rok+Lola or this website sponsors, endorses, is affiliated or associated with, or is legally authorized to use any trademark, trade name, logo or copyrighted material displayed in or accessible through the links, or that any linked website is authorized to use any trademark, trade name, logo or copyrighted material of Rok+Lola or any of its affiliates or subsidiaries.
Warranty disclaimer
THIS WEBSITE, THE INFORMATION AND THE MERCHANDISE MADE AVAILABLE ON THIS WEBSITE, ARE PROVIDED "AS IS" WITHOUT ANY REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT, OR FITNESS FOR ANY PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW FOR THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. ROK+LOLA DOES NOT WARRANT THE ACCURACY OR COMPLETENESS OF THE INFORMATION OR THE RELIABILITY OF ANY ADVICE, OPINION, STATEMENT, ANSWER OR OTHER FACTUAL INFORMATION DISPLAYED OR DISTRIBUTED THROUGH THIS WEBSITE. YOU ACKNOWLEDGE THAT ANY RELIANCE ON ANY SUCH ADVICE, OPINION, STATEMENT, ANSWER, OR OTHER FACTUAL INFORMATION IS AT YOUR SOLE RISK. ROK+LOLA RESERVES THE RIGHT, IN ITS SOLE DISCRETION, TO CORRECT ANY ERRORS OR OMISSIONS IN ANY PORTION OF THE WEBSITE. ROK+LOLA DOES NOT WARRANT THAT YOUR USE OF THIS WEBSITE SHALL BE UNINTERRUPTED OR THAT THE WEBSITE IS VIRUS OR WORM FREE.
Limitation of liability
IN NO EVENT SHALL ROK+LOLA BE LIABLE TO YOU OR TO ANY OTHER INDIVIDUAL OR ENTITY FOR ANY DAMAGES WHATSOEVER OF ANY KIND OR NATURE, INCLUDING WITHOUT LIMITATION, DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL OR OTHER DAMAGES OR LOSSES OF ANY KIND (INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF INFORMATION OR PROGRAMS OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM) THAT ARE RELATED TO THE USE OF, OR THE INABILITY TO USE, THE CONTENT, INFORMATION, AND FUNCTIONS OF THIS WEBSITE OR ANY LINKED WEBSITE, EVEN IF ROK+LOLA IS EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Rok+Lola Intellectual Property
Your authorization to access, use and display the website is not a transfer of title in any information contained on the website. Furthermore, your use of the website is subject to the following restrictions: (i) you must retain, on all copies of information downloaded from this website, all copyright and other proprietary notices; (ii) you may not modify information contained on this website in any way or reproduce or publicly display, perform, or distribute or otherwise use the information or any copies thereof for any public or commercial purpose; and (iii) you must not transfer the information to any other person unless you give them notice of, and they agree to accept, the obligations set forth here. You agree to abide by all additional restrictions displayed on the website as it may be updated from time to time. This website is copyright protected. You agree to comply with all copyright laws worldwide in your use of this website and to prevent any unauthorized copying of the information and graphics contained on this website. Except as expressly provided herein, Rok+Lola does not grant any express or implied right to you under any patents, trademarks, copyrights, trade secrets or other proprietary rights.
Use
Rok+Lola authorizes you to view and download the information, graphics, photographs and other material found on the website for your informational and noncommercial use only. Subject to these terms, Rok+Lola grants you a non-exclusive, non-transferable, limited right to access, use and display the website. You agree not to interrupt or attempt to interrupt the operation of the website in any way.
Errors and inaccuracies
Our goal is to provide complete, accurate, up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted, and to change or update information at any time without prior notice.
No confidentiality
Rok+Lola does not want you to, and you should not, send any confidential or proprietary information or trade secrets to Rok+Lola via the website. You agree that any information, materials, suggestions, ideas or comments that you or individuals acting on your behalf provide to Rok+Lola will not be considered confidential or proprietary. By providing any such information or materials to Rok+Lola, you grant to Rok+Lola an unrestricted, irrevocable, worldwide, royalty-free license to use, reproduce, display, publicly perform, transmit and distribute such information and materials, and you further agree that Rok+Lola is free to use any ideas, concepts or know-how that you or individuals acting on your behalf provide to Rok+Lola. You further recognize that Rok+Lola does not want you to, and you warrant that you shall not, provide any information or materials to Rok+Lola that are defamatory, threatening, obscene, harassing, or otherwise unlawful, or that incorporate the proprietary material of another.
International Users and Choice of Law
This website is controlled, operated and administered by Rok+Lola from within the State of New Jersey, United States of America. Rok+Lola makes no representation that Information on this website is appropriate or available for use at other locations outside of the United States and access to it from territories where its contents are illegal is prohibited. You may not use the website in violation of U. S. export laws and regulations. If you access this website from a location outside of the United States, you are responsible for compliance with all local laws. These terms and conditions of use shall be governed by the laws of the State of New Jersey, without giving effect to its conflict of laws provisions. Any cause of action you may have with respect to your use of the website must be commenced within one (1) year after the claim or cause of action arises.
Contact us with questions
If you have any questions, you may contact us via telephone at 1.732.212.9696 or via e-mail at
customerservice@rokandlola.com
Please contact us during business hours:
Monday 10:00AM to 7:00PM Eastern Standard Time
Tuesday–Thursday 10:00AM to 8:00PM Eastern Standard Time
Friday and Saturday 10:00AM to 9:00PM Eastern Standard Time
Sunday 10:00AM to 7:00PM Eastern Standard Time
“I shop a lot online and I just wanted to thank Rok &
Lola for being on top of all my questions and sending
me my items in a timely manner! The shipping is quick,
the order process is easy, and the clothes are unique.
I have already told all of my friends about your
great customer service and your great clothing!”
~Danielle L Bongiorno, New York, 27
“This site rocks! They have a great selection of the
newest labels and brands. Unlike most sites, this one
is easy to shop and navigate by clothing type or
brand. They are, by far, above and beyond other sites
with the newest trends and styles. A recent ‘Add to
Favorites’.”
~James Brennan, 28, NY
“I’ve been searching everywhere for these Loeffler
Randall boots and finally found them on
rokandlola.com! The website was easy to navigate and
the service was incredible. I was able to get my boots
the next day with no issues! Definitely one of my
favorite shopping websites!”
~Pina DelPercio, Marie Claire Magazine
“You have such an extensive selection of amazing,
fashionable brands and styles, and your customer
service is extremely helpful and knowledgeable (not
only about the merchandise, but about overall fashion
and trends). I would have never considered the
Lovestory J Brand jeans if it not for the expertise of
the Rok + Lola owners. They told me the jeans would
look amazing on, which they do! They also have great
bags (I got a gorgeous Lauren Merkin) and shoes (I
bought a hot pair of Loeffler Randall’s). Keep up the
good work, Rok + Lola!”
~Stephanie, NYC
Rok + Lola58 Broad StreetRed Bank, NJ 07701Customer Service 732 212 9696
58 Broad Street